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Patients should always come first

Health care is the great equalizer. We’re all patients. We all face emotions when it comes to care. These feelings can be stressful enough, which is why we believe that the last thing anyone should have to worry about is the safety and security of their personal medical data.

With Moxe, you won’t have to.

We treat all patient data the way we treat our own, using best practices to keep all data secure. We’re HIPAA and SOC2 Type 2 compliant and always evolving to adhere to the latest security practices.

Your Data Privacy Questions Answered

How does Moxe benefit patients?

Our process doesn’t just make the exchange of data easier; it also makes it more secure. Without Moxe, sharing clinical data relies on faxing, mailing, and uploading PDFs to portals. That opens the door to human error and the potential that your information may be sent to the wrong person. Moxe is different. Our data exchange happens instantly and securely to ensure that only the right information goes to only the right person or organization.

Are there any other patient benefits?

You’ve probably experienced difficulties getting access to your own medical records. Now, imagine being a health plan or doctor trying to get that same information. Lack of data results in two outcomes: 1. Grinding the entire care process to a halt, or 2. creating duplicative treatments, unnecessary tests, or worse, getting no care at all. Making data more easily accessible helps avoid this problem resulting in improvements with care coordination and government compliance. Keeping data moving efficiently and securely results in lower costs and better care.

What patient data can and cannot be shared?

Patient data is vital to keeping the health care system efficient and accurate. Health plans use this data to inform doctors, to improve operations, and to comply with government regulations. Moxe uses HIPAA to guide what data can be released to whom and for what purposes. We always work within these guidelines and respect a patient’s choice to opt out

How much patient data is shared in each request?

HIPAA requires only release the “minimum necessary data” that is needed to accomplish a specific task. When a request is triggered by a health system or health plan, we review it and only send the appropriate details. For example, we will not send a medication list if the request is to validate a patient’s date of birth.

How does Moxe improve the data sharing process?

Traditionally, sharing a medical record has relied on faxing and mailing to move the documents and on the judgement of the individual sending the record to ensure that the data being sent is appropriate. But the inefficiency of this process means that health plans and health systems will ask Moxe to manage data exchange. Moxe works with health systems and health plans to understand what data they want to share and to implement a HIPAA compliant, fully-automated pipeline to connect these two.